How polite and courteous were your interactions with employees at Burrow? How quickly and efficient were employees at Burrow able to help? How reliable and consistent is the customer service at Burrow? How long did you wait to speak to a customer service representative at Burrow?
Customer support rating: 4.0 - 1 ratings
Mar 5, 2020
Based on reviews posted on popular review sites as well as from Burrow's website, Burrow performs very well in terms of customer support relative to other furniture retailer brands.
We purchased Burrow, but ended up returning the sofa due to a design issue. Essentially what happened is they sent us two different colors. At least that gave us a chance to test customer service and the free return option. It all worked just fine.
One reviewer on honestbrandreviews.com said Burrow performs well on customer support relative to its peers. You can read the full review here. Specifically, this reviewer pointed out the following:
Burrow has top quality reviews all over the Internet, frequently referencing the craftsmanship, quality of product, and the customer service.